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Bags, Inc. (www.bagsco.com), is an integrated supplier of earth-friendly packaging products for retail, industrial, food service and promotional businesses.

This business is characterized by intense competition. In order to project a different look and feel to its market, Bags is using technology in an imaginative and innovative way. This allows them to give better service to their customers without greater cost. During 2005 Bags implemented ACCTivate!, utilizing many of its special, leveraged features.

According to Dick Van Buren, owner and CEO, "We are well on our way to providing a unique and very special face to our customers that allows us to stand out above the crowd. Our staff has spent hours learning and adapting ACCTivate! and they are now advocates. We look forward to even greater use of ACCTivate! in the short term using e-Commerce."

Van Buren notes that ACCTivate! has allowed them to manage their operation efficiently. "We're a small business and we have capabilities from using ACCTivate! that exceed the capabilities of our largest competitors."

Some other benefits are derived directly from the Business Activities Management module and they have even been able to manage several industry-unique issues with it.

For example, they track the "chain of custody" for each lot. Using Business Activities Management they can find the history of any lot starting from the paper mill all the way to the finished product. They also use this module to track sales forecasting and customer complaints and concerns. Both of which allow them to stay ahead of the game.

By implementing this forward-thinking concept, Bags has been able to get involved with larger and more profitable situations in which big demanding customers have requirements that can't be met by competitors without technology tools such as ACCTivate!.