customer success stories
Chrome Industries, a manufacturer known for their uniquely designed, industrial strength messenger bags, utilizes online and mobile channels for their business operations.
Chrome has a strong eCommerce presence. They sell their messenger bags, apparel and footwear on their website.
ACCTivate!'s Shopping Cart Interface integrates with the shopping cart that powers their eCommerce site to import any online orders into ACCTivate! as sales orders.
"From the website perspective, integrating our sales orders from the website with ACCTivate! was actually quite easy for us," Meghan Litchfield, Director of eCommerce and Retail said.
ACCTivate! has also helped Chrome manage their inventory across multiple warehouses — their main warehouse and their retail store.
"Before, inventory was clumped all together so it was hard to keep straight what was where," Litchfield said.
Now with ACCTivate! and its multiple warehouse capabilities, which is a part of ACCTivate!'s core functionality, they have better organized warehouses that allow them to be more efficient and productive overall, especially in dealing with low stock situations in their retail store.
"The biggest win is that ACCTivate! has enabled us to be a UPC compliant company, which just means better accuracy within our inventory," Litchfield said.
ACCTivate! Mobile Inventory Management, Mobile Order Picking and bar coding capabilities have helped them meet the standard of UPC compliance.
"Our shipments are more accurate than they used to be because everything that goes out the door from our warehouse now has a UPC code on it, which gets scanned before it leaves," Litchfield said.
In their store these capabilities are also a big help because their store employees are able to ensure that the correct item is sold.
"They scan the items when they sell it, and then it leaves and deducts from our ACCTivate! inventory automatically," Litchfield said.
In addition to the benefits that ACCTivate! brings to the forefront for shipping, inventory control, mobile computing, bar coding and warehousing, the system provides the customer service personnel the necessary information to effectively serve their customers.
"Our customer service people use ACCTivate! as kind of their front-end when they make a phone call or when people call in and they're like 'where's my order, what's going on with my order'," Litchfield said.
Integrating ACCTivate! to their UPS shipping workstation also helps with customer service situations because the tracking numbers are automatically imported into ACCTivate! and easily accessible to resolve any issues or answer questions immediately.
ACCTivate! provides Chrome with functionality to be successful in multiple channels, as well as multiple areas of their company, such as the warehouse, customer service and eCommerce.
For more information on Chrome Industries read their Customer Spotlight.
eCommerce integration automatically imports online orders into sales orders
Enhanced warehouse organization and management across multiple warehouses for main warehouse and retail store
UPC compliance resulting in better inventory accuracy
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