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ACCTivate! results
Company Snapshot
Falcon purchases and resells tractor parts from domestic and foreign vendors for a variety of tractor makes and models.
Key Benefits
The ability to stock a part and sell it by several different part numbers
Fast processing of web orders (within minutes) with the Shopping Cart Interface module
Dramatic increase in overall customer service satisfaction due to better organization
Tremendous revenue growth since using ACCTivate!
ACCTivate! replaces the need for hiring more employees
Fast processing of web orders (within minutes) with the Shopping Cart Interface module
Dramatic increase in overall customer service satisfaction due to better organization
Tremendous revenue growth since using ACCTivate!
ACCTivate! replaces the need for hiring more employees
In the world of tractor parts, Falcon Industries of Glasgow, Kentucky (www.tractorpartsinc.com) is a leader and innovator in an otherwise common industry of parts, sealants and logos.
Falcon has been in business since 2003 and serves customers at the wholesale level. They purchase and resell tractor parts from both domestic and foreign vendors for a wide variety of tractor makes and models.
Without question, the nature of this business is very inventory intensive and poses several inventory, order entry and stocking problems, especially when one part can be sold under several different part numbers.
Jamey Wells, owner, began looking for distribution and inventory management software right after the company was founded. His first choice was not ACCTivate!, but rather a mid-level standalone system that cost over $20,000. According to Wells, the system was a nightmare and it only lasted about six months.
"We scrapped that $20,000 package to start using ACCTivate!. ACCTivate! does far more and costs under half the price," Wells said.
Wells bought ACCTivate! and went live in early 2005 and is thrilled with the benefits that he receives from the system.
Among these is a solution to one of his biggest problems, stocking one part and selling it by several different part numbers.
"Allowing 1-to-1 kit numbers has helped us a lot! We stock a part that can fit on a John Deere, Ford or Massee tractor and they all use different part numbers. ACCTivate! lets us sell the part using the part number that the customer knows. We then pull and ship according to our stocking number while printing an invoice that shows the customer the part number they ordered."
In addition to this, Falcon's online web-store typically generates 50-60 orders per day. These orders are imported into ACCTivate! using the Shopping Cart Interface module.
Wells noted, "The website orders are pulled from the website every morning in a matter of minutes. On Monday, the entire weekend's worth of orders is brought right into ACCTivate! with no problems."
Wells also noticed a dramatic increase in overall customer service satisfaction due to organization brought by ACCTivate!.
"We have thousands of customers, and ACCTivate! helps us keep up with them because everything is kept in one system. We know what's going on when someone has an issue."
Wells handles many aspects of the business; from IT services to shipping orders to answering the phone. With all these responsibilities, ACCTivate! has given him a strong helping hand in the daily management of his business.
"I don't see how any company that has any inventory couldn't benefit from this software," Wells said.
Falcon has seen tremendous revenue growth since they began using ACCTivate!. In 2004 sales were roughly $350,000, now they see over $1,000,000 per year and anticipate further growth. Plus, they did this without expanding their staff.
"ACCTivate! is constantly looking for ways to improve their software and they listen to customers. Customers can submit software enhancement requests on the website for crying out loud! Most software companies don't have that," Wells said.
ACCTivate! has clearly contributed to the success of Falcon Industries. They look to continued success with ACCTivate! as they move forward.
Falcon has been in business since 2003 and serves customers at the wholesale level. They purchase and resell tractor parts from both domestic and foreign vendors for a wide variety of tractor makes and models.
Without question, the nature of this business is very inventory intensive and poses several inventory, order entry and stocking problems, especially when one part can be sold under several different part numbers.
Jamey Wells, owner, began looking for distribution and inventory management software right after the company was founded. His first choice was not ACCTivate!, but rather a mid-level standalone system that cost over $20,000. According to Wells, the system was a nightmare and it only lasted about six months.
"We scrapped that $20,000 package to start using ACCTivate!. ACCTivate! does far more and costs under half the price," Wells said.
Wells bought ACCTivate! and went live in early 2005 and is thrilled with the benefits that he receives from the system.
Among these is a solution to one of his biggest problems, stocking one part and selling it by several different part numbers.
"Allowing 1-to-1 kit numbers has helped us a lot! We stock a part that can fit on a John Deere, Ford or Massee tractor and they all use different part numbers. ACCTivate! lets us sell the part using the part number that the customer knows. We then pull and ship according to our stocking number while printing an invoice that shows the customer the part number they ordered."
In addition to this, Falcon's online web-store typically generates 50-60 orders per day. These orders are imported into ACCTivate! using the Shopping Cart Interface module.
Wells noted, "The website orders are pulled from the website every morning in a matter of minutes. On Monday, the entire weekend's worth of orders is brought right into ACCTivate! with no problems."
Wells also noticed a dramatic increase in overall customer service satisfaction due to organization brought by ACCTivate!.
"We have thousands of customers, and ACCTivate! helps us keep up with them because everything is kept in one system. We know what's going on when someone has an issue."
Wells handles many aspects of the business; from IT services to shipping orders to answering the phone. With all these responsibilities, ACCTivate! has given him a strong helping hand in the daily management of his business.
"I don't see how any company that has any inventory couldn't benefit from this software," Wells said.
Falcon has seen tremendous revenue growth since they began using ACCTivate!. In 2004 sales were roughly $350,000, now they see over $1,000,000 per year and anticipate further growth. Plus, they did this without expanding their staff.
"ACCTivate! is constantly looking for ways to improve their software and they listen to customers. Customers can submit software enhancement requests on the website for crying out loud! Most software companies don't have that," Wells said.
ACCTivate! has clearly contributed to the success of Falcon Industries. They look to continued success with ACCTivate! as they move forward.
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