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Support team gets positive feedback from satisfied customers

Customers, who receive remote support now have the opportunity to provide feedback on their experience at the end of each support session.

GoToAssist™, a new remote support technology recently implemented for ACCTivate! customers makes this happen.

Not only is it secure and easier to use and faster than the former technology, but with the survey for customer feedback, it allows the support team to maintain a high standard of customer satisfaction and loyalty.

Since the new tool was implemented, customers have been submitting the surveys and the results have been very positive.

What customers have been saying about ACCTivate! Support:

"Dealing with Alterity is a breath of fresh air. I look forward to seeing this software improve and grow."

"Excellent. It's nice having knowledgeable people to help with our software issues and a good system for remote help."

"WOW! Fast, efficient and very knowledgeable."

"Quick and painless!"

"Prompt. Professional. Courteous. Capable."

We appreciate feedback from our customers whether it be complementary or comments that improvements need to be made. We want to address any issues or concerns that you may have, so that we can continue to provide quality service.

So whenever you are given remote support please take a few minutes at the end of the session and tell us what you think about your remote support experience.

ACCTivate! remote support is available to customers on an appointment basis. If you need support, please submit a support request on the web and a support representative will contact you and instruct you to initiate remote support if necessary.

The ACCTivate! support team has also recently added new team members, in order to meet the needs of customers and provide quality support. We welcome, Zach Allen, Marti Shafer and Sherri Knott and appreciate the hard work of our existing support team members,
Lisa Michael and Michelle Barr, our Support Manager as well.

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