2010

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Customer Service Requests
Customers that require technical assistance during this time may fill out an online support request form or leave a voice message on the ACCTivate! support line at (866) 877-1311. Requests submitted during this time will be reviewed when our offices reopen.
In the 1994 film, Jerry Maguire, about a sports agent and his football playing client, the key to the successful relationship between the athlete and his agent
was "Show me the money!"
No doubt that most of our customers have come to implement ACCTivate! in order to improve the useful investment in inventory. There is another area of the business,
however, that may need as much extended care as inventory when it comes to showing the money.
Credit and collections is an area of ACCTivate! features and functions that will give you tools for greater control, better collections, fewer long overdue invoices
and better relations with customers. Included in this month's tips and tricks is an update on how to use ACCTivate! as an advanced tool for getting control of
Receivables and bring in more cash to the business.
Look at these features...
- Override of credit hold on individual orders with permission
- Establishing credit limits of individual customers including unlimited credit
- Manage credit denial situations
- Over limit
- Overdue invoices
- Manual hold
- Putting invoices in dispute that will avoid credit denial
- Having a separate credit tab within ACCTivate! for notes, limits and aging information
- Easy to view individual customer days to pay trends on an invoice by invoice basis
- Putting any customer on manual credit hold for any reason such as brand new customers
- Setting grace periods by terms code
- Optionally include open sales and service orders
If you haven't looked at the distinct capability of ACCTivate! to give you better control of your outstanding receivables, we invite you to do so. In the paraphrased words from the movie, "We will show you the money!"
Kind Regards,Ken Parker,
VP of Sales & Marketing
Wholesale custom spice company manages operations with ACCTivate!
Sugar 'N Spice manages their wholesale custom spice business with ACCTivate! Inventory & Distribution Software for QuickBooks.
Their inventory consists of over 150 products, including bulk herbs and spices and meat marinades that they have been supplying since 1980.
> more
Newly established office chose ACCTivate! as one of their business solutions
Credit & Collection Management
Efficient credit and collection management is critical for optimizing customer relationships, minimizing risk and maximizing cash flow.
ACCTivate! has the tools to enable businesses to stay up-to-date on any customer credit issues and take action.
> more
Food distribution is one of the top industries where ACCTivate! solves inventory, distribution and business management needs, and
also handles unique requirements such as lot number control, catch weights and process manufacturing.
> more
By Ron Souder
Efficient credit and collection management is critical for optimizing customer relationships, minimizing risk and maximizing cash flow.
ACCTivate! has the tools to enable businesses to stay up-to-date on any customer credit issues and take action.
> more
The ACCTivate! Support Team continues to satisfy customers and maintains a positive customer rating above 95%.
What the customers have to say about the ACCTivate! Support Team:
Wonderful to work with. Thank you so much."
"She was a tremendous help and very friendly. She offered a ton of information.
It was a pleasure working with her."
"Great customer service, thank you!"
"Very positive. Stays calm and keeps working until the problem is resolved.
A pleasure to work with."
"I love your remote access function; the technicians are very knowledgeable
and eager to help."
"He was quick, didn't stumble and knew exactly what my options were.
Great technical support."
"Your support team ROCKS!!!! How did you ever get such great employees"
Alterity will travel to Los Angeles, California in October to exhibit ACCTivate! at the Intuit Solution Provider Summit 2010. > more
Alterity will exhibit ACCTivate! at The Sleeter Group's 2010 Accounting Solutions Conference. > more
The ACCTivate! team gets another talented support representative, Chad Swenson.Chad started working for Alterity Technical Support in early July. He currently attends the University of Texas in Arlington and is in his last year of studying Computer Engineering.
Computer Science comes naturally to him. Ever since he can remember he has been fixing technical issues for anyone that asked. Chad loves working with tools, breaking things down to their bare mechanics, and making them better than before.
His hobbies include the wide world of technology and computing, movies, TV, pets, weightlifting, and any sort of do-it-yourself activities.
| Alterity, Inc. | www.acctivate.com | (866) 877-1311 |


